Operations Manager – Livingstone

Greetings potential Operations Manager!

Are you ready to step into the dynamic realm of resort management? As our Operations Manager, you'll be at the helm, ensuring that our resort operates like a well-oiled machine, delivering seamless experiences to our valued guests.

Your primary mission? Overseeing the day-to-day operations with precision and finesse. This means leading our talented staff, closely monitoring guest satisfaction levels, and collaborating seamlessly with other departments to guarantee a consistently enjoyable and memorable stay for all our guests.

But here's the best part – you won't be just another cog in the wheel. You'll be the driving force behind our team's success, guiding them towards excellence and ensuring that our resort remains a beacon of hospitality.

If you're passionate about delivering top-tier service, thrive in a fast-paced environment, and are eager to make a meaningful impact in the hospitality industry, then we invite you to join us as our Operations Manager. Together, let's elevate the guest experience to new heights and create lasting memories that will leave our guests coming back for more. Apply now and become an integral part of our resort's success story!

Specific duties and responsibilities:

· You will be responsible for hiring, training, and supervising resort staff. You will need to ensure that everyone is properly trained, motivated, and working together to provide excellent customer service.

· You will need to regularly interact with guests to ensure that they are satisfied with their experience at the resort. This may involve conducting surveys, responding to complaints, and addressing any concerns that guests may have.

· You will need to work closely with other departments within the resort, such as housekeeping, food and beverage, and activities, to ensure that all aspects of the resort are running smoothly and efficiently.

· You will be responsible for cost control of operational departments, ensuring that expenses are kept within the pre-approved budget and that revenue is maximized.

· You will be responsible for ensuring that the resort is in compliance with all health and safety regulations and that guests and staff are safe at all times.

· You will need to develop and implement long-term strategies for the resort, such as improving guest satisfaction, increasing revenue, and expanding the resort's offerings.

Overall, the Operations Manager plays a critical role in ensuring that the resort runs smoothly, efficiently, and profitably while providing excellent customer service and a memorable experience for guests.

• Minimum of 3 years of experience in a managerial position within the hospitality industry.
• Strong leadership skills with the ability to motivate and inspire a diverse workforce.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in English, Dutch and Papiamentu languages.
• Knowledge of local regulations and compliance requirements.
• Strong problem-solving and decision-making abilities.
• Flexibility to work evenings, weekends, and holidays as required